Who are we?
ISN Albania is the training company. We use game-based learning to deliver staff training, experiential staff retreats, blitz workshops in the workplace (1-2 hours) and mystery shopping sessions focusing on performance, customer service excellence, and back office efficiency.
At the core of our philosophy is the notion of experiential learning. Experiential learning is all around us. You can’t pass a driving test without having several hours of practice on the roads. It’s almost impossible to learn a language without trying to converse with people, and it’s difficult to climb the career ladder without gaining experience, learning from each other and receiving ongoing training.
Put simply, experiential learning is learning by doing. It’s seen as being the most effective way of learning new skills and is based on Kolb’s experiential learning cycle, underpinned by four factors. First a person must be actively involved in the learning – not just passively hearing about the topic. Second, they must reflect on the learning experience they’ve participated in, then make observations to learn from the experience. Finally, they must actively experiment with their newly learned skills.
For employees, experiential learning means they can put their newly learned knowledge into practice immediately, rather than waiting to get back into the office. Combining traditional training with experiential learning elements gets better and more tangible results. Through practice, employees can try out real world situations, learn from practical sessions and refine their approach. Experiential learning is particularly beneficial for sales and customer service training, but not limited to them.
Getting immersed into active learning, identifying mistakes and improvements along the way, is a faster way for people to improve. When traditional theory and passive learning is peppered with experiential learning, it results in a more all rounded approach. Working together on practical exercise helps to strengthen working relationships. Collaborating, sharing ideas and actively learning together creates a feeling of camaraderie and when observing their own performance, your people become more self aware as a result.